Shipping policy

Shipping Policy

Effective Date: July 26, 2026

Thank you for choosing Onorato Woodworks. Every piece we create is handcrafted in Texas with exceptional attention to detail. Whether you're purchasing a personalized gift or commissioning a custom piece of heirloom furniture, we are committed to delivering your order safely and in excellent condition.

Order Processing

In-Stock Items

Orders for in-stock products typically ship within 1–3 business days after your order has been placed.

Personalized Products

Custom engraved and personalized products generally ship within 5–10 business days after we have received and approved your artwork or photographs.

Custom Furniture & Commissioned Pieces

All custom furniture and commissioned projects are built to order. Production times vary depending on the complexity of the project and current shop schedule. Estimated completion times will be discussed during the quoting process, and we'll keep you informed throughout the build.

Personalized Orders

For products requiring customer-supplied artwork or photographs:

  • Please email your high-resolution JPEG (.jpg) images to anthony@onoratowoodworks.com after placing your order.
  • Include your order number in the subject line.
  • We carefully review every image before production begins.
  • If we identify any issues with image quality, resolution, clarity, or engraving suitability, we'll contact you before production to discuss the best options and ensure the highest-quality finished product.

Production will begin only after suitable images have been received and approved.

Shipping Methods

Orders are shipped using trusted carriers such as UPS, FedEx, USPS, or a professional freight carrier depending on the size and destination of your order.

Shipping charges are calculated at checkout unless otherwise noted on the product page.

Furniture Delivery

Many of our larger handcrafted furniture pieces include free delivery within 100 miles of Cypress, Texas (Houston area) as indicated in the individual product descriptions.

For deliveries beyond this area:

  • Freight or delivery charges will be quoted prior to shipment.
  • White glove delivery may be available upon request.
  • Delivery appointments will be coordinated directly with the customer.

Local Pickup

Local pickup is available by appointment from our workshop in Cypress, Texas.

You will be notified when your order is ready for pickup.

Shipping Damage

Please inspect your order immediately upon delivery.

If your shipment arrives damaged:

  1. Inspect the package before accepting delivery whenever possible.
  2. Photograph the packaging and any damage.
  3. Contact us within 48 hours of delivery at anthony@onoratowoodworks.com.

We will work with you and the shipping carrier to resolve the issue as quickly as possible.

Shipping Delays

While we strive to meet all estimated delivery dates, unforeseen circumstances may occasionally affect production or shipping schedules, including:

  • Material availability
  • Custom project complexity
  • Weather conditions
  • Carrier delays
  • Holidays

If a significant delay occurs, we will notify you as soon as possible.

International Shipping

International shipping may be available for select products. Please contact us before placing your order for availability and a shipping quote.

Customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

Questions

If you have any questions regarding shipping, delivery, or your order, we're always happy to help.

Onorato Woodworks

Email: anthony@onoratowoodworks.com

Thank you for supporting handcrafted American craftsmanship. We appreciate the opportunity to create something truly special for your home or as a meaningful gift.