Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at anthony@onoratowoodworks.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at anthony@onoratowoodworks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anthony@onoratowoodworks.com.

Return & Refund Policy

Effective Date: July 26, 2026

At Onorato Woodworks, we take great pride in creating handcrafted products built to last. Your satisfaction is important to us, and we want you to purchase with confidence.

Standard Products

If you are not completely satisfied with a non-custom, non-personalized item, you may request a return within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in the original packaging or packaging that provides equivalent protection.
Include all original accessories and components.

Return shipping costs are the responsibility of the customer unless the item was received damaged or shipped in error.

Once the returned item has been received and inspected, your refund will be issued to your original method of payment, less any original shipping charges.

Custom, Personalized & Commissioned Products

Because custom furniture, personalized items, laser-engraved products, and commissioned pieces are created specifically for each customer, these items are not eligible for return or refund.

This includes, but is not limited to:

Custom furniture
Live edge tables
Commissioned woodworking projects
Personalized cutting boards
Engraved gifts
Personalized coasters
Products built to customer specifications

A 50% non-refundable deposit is required before material sourcing or production begins for commissioned projects. This deposit covers material procurement, project planning, and reserved production time.

Natural Wood Characteristics

Wood is a natural material, and every piece is unique.

Variations in grain, color, figure, knots, mineral streaks, live edges, and other natural characteristics are expected and are not considered defects.

Seasonal expansion and contraction of solid wood due to changes in humidity are normal and do not constitute a manufacturing defect.

Damaged or Defective Items

Please inspect your order immediately upon delivery.

If your item arrives damaged during shipping or you believe there is a defect in workmanship, contact us within 48 hours of delivery at anthony@onoratowoodworks.com.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will evaluate the situation promptly and work with you to determine the appropriate resolution, which may include repair, replacement, or refund, depending on the circumstances.